Privacy policy

At Pawsh, your privacy matters. This policy explains what information we collect, how we use it, and your rights.

Information We Collect
When you visit pawsh.pk or place an order, we may collect:
- Name, email address, phone number
- Shipping and billing address
- Payment information (processed securely via bSecure — we don't store card details)
- Order history and preferences
- Browser and device information (for analytics)
- Communication records (emails, WhatsApp messages)

How We Use Your Information
- To process and deliver your orders
- To send order confirmations, shipping updates, and receipts
- To provide customer support
- To send marketing emails and promotions (only if you opt in — you can unsubscribe anytime)
- To improve our products, website, and services
- To comply with legal obligations

Sharing Your Information
We never sell your personal data. We share information only with:
- Payment processors (bSecure, banks) — to complete transactions
- Courier services (TCS, Leopards) — to deliver your orders
- Analytics providers (Google Analytics) — to understand site usage
- Legal authorities — when required by law

Data Security
We use industry-standard security measures including SSL encryption, secure payment gateways, and access controls. Payment data is processed by certified providers and never stored on our servers.

Cookies
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze traffic. You can disable cookies in your browser settings, but some features may not work properly.

Marketing Communications
If you've subscribed to our newsletter or opted into marketing, you can unsubscribe anytime by clicking the unsubscribe link in any email or replying "STOP" to WhatsApp messages.

Your Rights
You have the right to:
- Request a copy of the personal data we hold about you
- Ask us to correct inaccurate information
- Request deletion of your data (subject to legal obligations)
- Opt out of marketing communications

To exercise these rights, email us at pawshpets.pk@gmail.com.

Children's Privacy
Pawsh is not intended for users under 18. We don't knowingly collect data from minors.

Changes to This Policy
We may update this policy from time to time. Significant changes will be communicated via email or a prominent notice on our website.

Contact
Pawsh
51- Block-A Dream Gardens, Lahore
Email: pawshpets.pk@gmail.com
WhatsApp: +92 307 0706783
Hours: Monday – Saturday, 9:00 AM – 9:00 PM (PKT)